Privacy Policy

Riverside International Real Estate (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal data we collect about you. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the data protection regulations applicable in the United Kingdom, the United Arab Emirates, and other applicable jurisdictions. By engaging with us, visiting our website, or using our services, you consent to the practices described herein.

1. Definitions

  1. Personal Data: Any information that identifies or can reasonably be used to identify an individual.
  1. Processing: Any operation or set of operations performed on personal data, such as collection, recording, storage, alteration, retrieval, consultation, use, disclosure, or erasure.

2. Information We Collect

We collect various types of personal data to deliver effective services to our clients. This includes:

  1. Contact Information: Name, email address, phone number, and postal address.
  2. Transactional Information: Property preferences, real estate transaction history, and details related to services requested.
  3. Financial Information: Payment details and bank information (for transactions).
  4. Usage Data: Information on how you interact with our website, including IP address, device information, browser type, pages visited, and timestamps.
  5. Marketing Preferences: Information on whether you wish to receive promotional materials and communications.

3. Purposes of Data Processing

We process your personal data for the following purposes:

  1. Service Provision: To provide and manage the real estate services you request, including facilitating property viewings, processing transactions, and managing contracts.
  2. Client Communication: To communicate with you about property listings, transaction updates, and customer support enquiries.
  3. Legal Compliance: To comply with legal, regulatory, and compliance requirements, particularly under UK and UAE laws.
  4. Marketing and Promotions: To send promotional content, newsletters, and updates about our services, with your consent.
  5. Website Improvement: To monitor website performance, analyse visitor activity, and enhance user experience.

4. Legal Basis for Processing Personal Data

Our legal bases for processing your data include:

  1. Performance of Contract: Processing is necessary to perform our contract with you.
  2. Consent: We may process your data where you have given us specific consent, especially for marketing.
  3. Legitimate Interests: For purposes such as business analytics, fraud prevention, and security enhancements, provided these interests do not override your privacy rights.
  4. Compliance with Legal Obligations: Processing is necessary for compliance with legal obligations.

5. How We Share Your Information

We do not sell your personal data to third parties. However, we may share your information in the following circumstances:

  1. With Service Providers: Trusted third-party vendors who assist with IT support, payment processing, marketing services, or real estate-related functions, under strict confidentiality agreements.
  2. Within Our Corporate Group: We may share data with subsidiaries, affiliates, or joint venture partners, subject to compliance with relevant data protection laws.
  3. For Legal Requirements: To comply with legal obligations, respond to court orders or regulatory requests, or protect our rights, property, or safety.
  4. In Business Transactions: If we undergo a merger, acquisition, or asset sale, personal data may be transferred as part of that transaction.

6. International Transfers of Personal Data

As an international real estate firm, your personal data may be transferred to and processed in jurisdictions outside the United Kingdom and United Arab Emirates. We implement adequate safeguards to protect your data in accordance with UK GDPR, UAE laws, and international standards.

7. Data Retention Policy

We retain your personal data only as long as necessary to fulfil the purposes for which it was collected or as required by law. Retention periods vary based on the nature of the data, regulatory requirements, and business needs.

8. Your Privacy Rights Depending on your location, you may have certain rights regarding your personal data, including:
  1. Right to Access: Request a copy of your personal data.
  2. Right to Correction: Request corrections to inaccurate or incomplete data.
  3. Right to Erasure: Request the deletion of your personal data under certain conditions.
  4. Right to Restrict Processing: Request the limitation of data processing in certain circumstances.
  5. Right to Data Portability: Request a structured, commonly used format of your data.
  6. Right to Object: Object to processing based on legitimate interests or for marketing purposes.
  7. Right to Withdraw Consent: Withdraw consent where it was previously given.
To exercise any of these rights, please contact us at info@riverside-realestate.com. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

9. Data Security Measures

We employ a variety of security measures, including encryption, access controls, and secure servers, to protect your data against unauthorized access, alteration, disclosure, or destruction. Despite these efforts, no data transmission over the internet is entirely secure, and we encourage you to take appropriate precautions.

10. Cookies and Similar Tracking Technologies

Our website uses cookies and similar tracking technologies to improve functionality, analyse traffic, and personalize your experience.

  1. Types of Cookies: We use session cookies (which expire after you close your browser) and persistent cookies (which stay on your device until deleted).
  2. Purposes of Cookies: For analytics, functionality, and advertising.
  3. Managing Cookies: You can manage or disable cookies via your browser settings. Note that disabling cookies may impact website functionality.

11. Children’s Privacy

Our services are not directed toward individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware of having inadvertently collected such data, we will delete it promptly.

12. Changes to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. When we make material changes, we will notify you through our website or directly via email. We encourage you to review this policy regularly to stay informed.

13. Contact Us If you have questions, concerns, or wish to exercise your privacy rights, please contact us at: Riverside International Real Estate
  • Address: 3rd Floor, The News Building, 3 London Bridge St, London SE1 9SG
  • Email: info@riverside-realestate.com
  • Phone: 0203 051 0395